****** - Verified Buyer
4.5
While this company generally has a good reputation, this product purchased from Amazon was extremely poorly manufactured. When the item first arrived, one of the collars on one of the two fan housings was broken off right out of the box. The spot welds on the sheet metal failed in transit. I spoke with a support representative at Fantech who kindly send a replacement fan housing. After waiting two weeks, I installed the replacement housing and it worked as expected. As I went to install the second fan housing, the spot welds on THAT collar failed as well. Another call to support, another two weeks, another replacement part that worked as expected. Once installation was complete, I flipped the switch to turn the fan on and, yup, you guessed it, the fan didn't work either. As a mechanical engineer who manufactures products for a living, this is an embarrassingly bad experience. Unless you're willing to wait many many weeks for a series of replacement parts, I'd avoid buying this product (at least from Amazon). The only redeeming quality of this experience was responsive customer support that sent replacement parts as quickly as they can, but that doesn't make up for extremely poor quality.